Tons of Tile Delivery Information
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Frequently Asked Questions

If you have a question you may be able to find the answer to your query below. Alternatively, please feel free to contact one of our Sales team on +44 (0) 1752 785623, or email [email protected]


How can I contact you?
Can I place an order over the telephone?
Can I order tile samples?
If I supply measurements can you calculate the tile area for me?
I have run out of tiles / decided to tile another area and need to order more...
Can I order single tiles?
What if I need to make changes to my order?
Can I cancel an order once it has been placed?
What payment types do you accept?
How secure is information when using Tons of Tiles?
Where do you deliver to and if so, is there a charge?
Do I have to sign for my delivery?
Can you ship overseas?
Will all the tiles delivered be from the same batch?
What if my tiles are damaged or the order is incorrect?
What is your returns policy?
What if my tiles arrive damaged, or what if they're the wrong tiles?
The tiles have arrived and they are not what I expected
Can I send left over tiles back?
Can I arrange my own shipping?
Can I order in advance / delay my delivery?
Do I need to seal my Crackle Glaze Tiles?
Do I need to order extra tiles?
Can I use my tiles outside?
Do I have to order in full boxes?
What is a rectified tile?
What is Calibre?
Do You Have a Showroom?
Can I use a dark grout with a crackle glaze tile?

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