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We take great care every time to ensure safe shipment to you, We charge a delivery fee only to cover our costs of transport and labour, our standard next day delivery charge is £29.50 inc VAT. The service is to deliver the tiles onto your property as close to your door as can be achieved. Tiles are dispatched on pallets so a smooth level access must be available to achieve this. For insurance purposes, tiles cannot be taken inside your home. Deliveries to flats will go to ground floor only (as close to your door that can be achieved) as the drivers are not insured to take the goods upstairs or in lifts. Due to orders being palletised most deliveries are made using large tail lift vehicles. Please ensure you make us aware of any vehicle restricted access at your delivery address at the point of order, as failure to do so may incur a redelivery charge. Once your order has been processed and we have received cleared payment, your item will be dispatched as soon as possible. Please allow extra time if you are paying by cheque.
Note: Customers in the following postcodes, AB, DD, DG, EH, FK, G, HS, IM, IV, JE, KA, KW, KY, LD, LL, PA, PH, ZE, prior to delivery will be contacted for an additional delivery charge. All offshore postcodes will be quoted a "Price on application basis". If you would like more information on these charges please call Tons of Tiles before placing an order. In these postcodes the standard next day service may be extended to 3-5 working days, please check delivery times prior to ordering.
All damages and irregularities must be signed for as damaged on the delivery note and notified to Tons of Tiles within 24 hours of the delivery. The exact amount missing or damaged must be notified, in writing to sales@tonsoftiles.co.uk and replacements will be sent out FOC. All damaged or faulty goods may be collected at the request of the delivery/collection company. Due to the necessary procedures in claiming the cost of sending replacement tiles out, we may need to be provided with pictures of the damages, as proof before we can process replacement claims, these can be sent to us via email or mobile phone.
It will be deemed to be acceptable if there are 1 or 2 broken tiles, due to the nature of tiles and in this instance we would recommend that you attempt to use them where cuts are necessary. If you then require 1 or 2 additional tiles to be sent out as replacements, we will do this on the assumption original notification was within the timescale above.
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